service concept
Hebei Chong Hing Industry Co., Ltd. is specialized in manufacturing gauge measuring the manufacturers do, we are measuring the product has a deep affection and understanding. We are committed to bringing the most advanced technology by
easiest way to introduce to you and your company.
From the customer point of view, to provide the most appropriate service.
From a technical point of view, to provide the most professional service.
From the customer's needs, provide the most satisfactory service.
From the perspective of savings to customers, provide the most economical and practical service.
Hebei Chong Hing Engineering Measuring Tools Co., Ltd. has a professional expert system designed to do, but we are not obscure to provide customers with advanced technology, but simple, thoughtful
service, adhering to the "from the customer's point of view, what customers think, in good faith, to provide customers with the best service ", determined by the best products
easiest way to provide to the customer, to provide you with the best products, maintenance services.
instant response
7 * 8-hour telephone support, allowing customers to keep in touch with our engineers. If the client system of an emergency failure, we can live through a remote connection or provide technical support. On-site response: Cangzhou, no more than 4 hours; other areas, not more than 2 days.
Active prevention
active with a phone call, to understand the operational status of client systems; regular home routine inspection, the system risks nipped in the bud, the problems discovered in time, and After completion of the inspection report and give the system detects a detailed analysis report.
Professional
professional service event management system, automatic tracking and recording services dealing with the whole process; of customer data and maintenance records for the archives; team of experienced technicians, so that customers can enjoy the most professional technical services.
Safe
Chong Hing's service engineers in strict accordance with ISO9001 quality standards in line with the "customer service standards" and "implementation of the project technical specifications" for customer service. Important system and customer data for effective backup, recovery plan and develop systems to protect plans to ensure the safe operation of the client system.
· phone support : to provide 7x8-hour telephone support, response, to provide general consulting services, and by telephone to answer general system maintenance and support issues.
· E-mail : via e-mail clients, consulting engineers to Chong Hing system maintenance issues and requests for services.
· Remote support service : means the network can provide remote maintenance services, can be resolved by the remote service.
· Field service : When by phone, fax, e-mail, remote services, etc. can not solve customer problems, Chong Hing company will assign professional and technical personnel to provide on-site support services.
· Services contact : Chong Hing company will appoint a special service to keep in touch with the customer contact, to reduce the exchange of intermediate links.
