, enterprise development policy: leading, world class quality, excellence and service to our customers satisfaction.

II, business objectives: first-class enterprises, to create first-class brand, tree top image.

third, business idea: truly to guarantee maximum customer interest, real customer satisfaction.

1. customers:

we will always respect the customer first, customer first.

customer does not depend on us, and we must rely on the customer.

customers is our aim.

customers are entitled to service wholeheartedly.

2. service satisfaction guarantee system: customers are thinking, worry about customer's urgency.

3. service moment of truth: when customers to patronize any Department of the company's first moments.

4. customer rights statement:

customers have the right to get his book.

customers have the right to access to services.

customers have the right to know the truth, is entitled to ask and receive timely and effective response.

customers have the right to be treated with courtesy, honesty and respect.

customers have the right to get any help we can provide.

customers are entitled to make their own satisfaction guarantee.

5. service taboo: addressing, stubborn, and indifferent, body language machinery, smile-lack of good faith and enthusiasm.

IV company talent:

meet the need of jobs;

discipline;

stay focused, aggressive;

collaborative, creative thinking;

supremacy of the interests of the company;

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attitude positive;

anytime, anywhere with dedication and courage in the face of all.

five, companies provide their employees with:

oriented company;

a worthwhile job;

adequate working conditions: safe, reasonable and humane;

adequate compensation after the complete work;

work stability;

would be consistent with the achievement of recognition and support;

growing opportunities for learning and development;

honors of equal opportunities;

a stability, the values and relationships in working environment with strong psychological support, stimulate and enterprising;

justice and fairness;

rational family.