aim:
quality the supremacy of service
honesty mutually beneficial win-win common development
company after-sales service objectives and policy: urgent user needs, what users think.
service response time: no later than 3 working days after receiving the notification service.
main contents of service:
① equipment installation, debugging, user guide requirements may send technicians to your site for free debugging run and free settlement equipment manufacturing quality problems in the process until the device defect-free operation.
② equipment warranty: one year after the operation of equipment, or 12 months after the delivery, parts whichever is first. the parts warranty period for six months, replacement parts warranty period of three months. within the guarantee period of the company manufacturing quality problems, the company will charge for replacement or repair of parts.
③ over equipment quality guarantee period or as a result of a user action, such as improper quality equipment damage caused by non-manufacturing companies, the company will offer discount services.
④ other projects on user requirements.
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